Dialogflow is a natural language processing (NLP) platform that can be used to build conversational applications and experiences for a company’s customers in various languages and on multiple platforms. The Google-powered product enables developers to create text-based and voice conversation interfaces for responding to customer queries in different languages.
For example, a company can use Dialogflow to create messaging bots that respond to customer queries in platforms like Alexa Voice Services (AVS), Google Assistant, Facebook Messenger, Slack and several other messaging integrations.
.
Dialogflow is the most common conversational tool used to create functionality for Google Assistant devices. The company was previously called API.AI
and acquired by Google in 2016. It was then renamed Dialogflow.